Digitalisation of public administration: challenges and prospects
DOI:
https://doi.org/10.56294/hl2024.434Keywords:
digitalisation, public administration, digital technologies, administrative services, digital platformsAbstract
Today, digital technologies have already become the basis for many areas of society. Public administration is no exception. The active digitalisation of public administration is a window to new opportunities that can provide society and public authorities with new ways to increase trust and transparency. Global trends, such as the development of artificial intelligence, cloud services and blockchain technologies, are driving changes in the interaction between citizens, businesses and the state. This is the reason for the relevance of this research. After all, the digitalisation of public administration gives rise to new perspectives and challenges that are an integral part of the provision of administrative services in the context of digitalisation. The purpose of the research is to analyse the main concepts of public administration digitalisation and its importance for the information society; to describe in detail the challenges that accompany the digitalisation of public administration; to analyse the prospects and provide recommendations for the development of digital platforms in the public administration of Ukraine. To achieve this goal, we used the following methods of scientific knowledge: general philosophical method, descriptive method, method of system analysis, synthesis, dialectical method, methods of deduction and induction. The findings will serve as a basis for further research, and the analysis of challenges and prospects will form the basis for further improvement of public administration and public service delivery in Ukraine.
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